In this episode, we speak with Charisma Glassman, Partner, Vice President, and Global Head of Retail, Consumer and E-Commerce Advisory at Genpact. Charisma advises retail and consumer brands on AI, digital transformation, and operating model changes across subsectors including fashion, luxury, grocery, beauty, and e-commerce.
Charisma brings more than two decades of experience across business and technology transformation. Before joining Genpact, she held leadership roles at Capgemini, Barclays, Citi, and Rave Digital, working across retail, luxury, financial services, and digital commerce. Her work has included large-scale AI transformation initiatives, customer experience strategy, growth planning, and post-merger integration.
Charisma was recognized by The Consulting Report as a Top 25 Artificial Intelligence Consultant and Leader of 2025 and a Top Consumer and Retail Consultant and Leader of 2026.
Genpact is an advanced technology services and solutions company that helps enterprises apply data, technology, and AI across operations and business functions.
Charisma support American India Foundation and Asian American Business Development Center.